Title: Noticed anything different?
Post by: oldtimer on November 23, 2012, 01:02:41 am
Tickets for next year have been successfully purchased using the ACO's online booking system and it was a smooth and efficient process - a big improvement over previous years!
But there is more... Having made an error and booked four, instead of two, camping permits I sent a plaintive email to the ACO asking for their help to rectify my mistake. Less than 48 hours after sending the email they had issued a revised booking confirmation and credited my account with the amount I had over spent.
No fuss, no bother, no complications.
Hats off, they have really raised their game this year.
But there is more... Having made an error and booked four, instead of two, camping permits I sent a plaintive email to the ACO asking for their help to rectify my mistake. Less than 48 hours after sending the email they had issued a revised booking confirmation and credited my account with the amount I had over spent.
No fuss, no bother, no complications.
Hats off, they have really raised their game this year.
Title: Re: Noticed anything different?
Post by: Andy Zarse on November 23, 2012, 04:09:18 am
Have the subcontracted the admin out to a third world country? You know, one with a customer service ethic like say Canada??
Title: Re: Noticed anything different?
Post by: BigH on November 23, 2012, 07:31:51 pm
Quote
No fuss, no bother, no complications.
Oldtimer, it's about time you slung yer 'ook and f*cked right off out of it.
It's posts like these that make my blood boil and my piles change colour (although I'll admit this is difficult to confirm). Do you take us all for complete morons, f*ckwits and Estate Agents?
Jesus H #@**^* ~~@b'## %$**s*@ Christ!
Title: Re: Noticed anything different?
Post by: oldtimer on November 24, 2012, 03:55:58 pm
I'll get my coat...
