Club Arnage

Club Arnage => Help => Topic started by: Fran on February 05, 2008, 11:23:31 am

Title: Broken my home internet connection
Post by: Fran on February 05, 2008, 11:23:31 am

I seem to have lost my home internet connection.  I got a message up this morning something about a new IP and I just clicked "home location" and "ok".  (It didnt give me an option not to click ok!)

I didnt really read it properly so not sure what it actually said to be honest - but it looked official.
 
Anyway the result is that I dont seem to be able to connect to the internet at all now.

Any of you computer buffs give me a clue as to what I do to get back online?  All advice gratefully received.  (As long as it isnt "dont click things when you havent read them properly"... )

F

P.S.  If its relevant I am with Virgin (ex NTL) and have all the usual firewall/virus stuff.

Title: Re: Broken my home internet connection
Post by: Lawnmower Man on February 05, 2008, 01:26:43 pm

Well the famous but horrible "switch i t all off and then switch it all on again".  May fix things.

If you restart your PC and if you know how to restart your router/modem that would be less agressive but achive the same result.

If that doesn't work PM me and I try to talk you though so tests.

T.

Title: Re: Broken my home internet connection
Post by: Fran on February 05, 2008, 01:38:28 pm

Quote from: Lawnmower Man on February 05, 2008, 01:26:43 pm

"switch i t all off and then switch it all on again". 

I tried just a re-start with no improvement, but had to get off to work.  I will have a proper go when I get home this evening and see what happens.  Thanks.

F

Edit:  Hmm - just pondered about pm'ing if I cant get online!

Title: Re: Broken my home internet connection
Post by: LangTall on February 05, 2008, 01:43:41 pm

Quote from: Fran on February 05, 2008, 11:23:31 am

I seem to have lost my home internet connection.  I got a message up this morning something about a new IP and I just clicked "home location" and "ok".  (It didnt give me an option not to click ok!)

I didnt really read it properly so not sure what it actually said to be honest - but it looked official.
 
Anyway the result is that I dont seem to be able to connect to the internet at all now.

Any of you computer buffs give me a clue as to what I do to get back online?  All advice gratefully received.  (As long as it isnt "dont click things when you havent read them properly"... )

F

P.S.  If its relevant I am with Virgin (ex NTL) and have all the usual firewall/virus stuff.

Sounds like that your ISP gave you a new external IP, and your firewall asked you whether you're ok with blocking it? That's all I can come up with at the moment, should be solvable at the firewallsettings.

Title: Re: Broken my home internet connection
Post by: Barry on February 05, 2008, 05:21:53 pm

We also use virgin as our ISP, and we are still connected, no mention of changes to the system.