Thank you Robbo, well said from a bloke who understands what CA is all about.
Monkey, I don't think I was being especially sensitive, I simply failed to realise that this was a "condolences only" thread, mainly because there was absolutely nothing to suggest that that is what it should be, and I was therefore disappointed with the apparent rebuke of the other posters who went beyond condolences (and I don't mean just Fax).