Arrived at Calais for 2.55 sailing on Monday afternoon to find P&O had changed the sailing times without telling me. Spitting blood for a bit, until I calmed down and phoned customer service in the UK. After a fair bit of explaining, the UK called Calais, and pretty soon a French chap turned up at our line, pulled me out, and gave me priority loading. It was so good I might even pay for it next year.
How to go from the worst company to the best in half an hour. Thanks P&O.