I think JPChenet may have got it - they have changed the system.
(can anyone confirm?)
I know they don't send the pack out - but they used to send out vouchers to pick up the various items that made the pack up.
If you did not collect during the race week THEN they sent it to you afterwards.
For anyone that does not know - if you join "Club 24" part of what you pay for is a "race Pack" which consists of the entry list (which is VERY comprehensive - almost like the press pack with all aspects of each team, the drivers and cars), the official Programme and a poster. A few months after the race they send you the official results (again - a huge magazine sized booklet) and a phot of the winning car.
EDIT:
BigH - you said thesame thing